Privacy policy
PRIVACY POLICY
Last updated: 29.3.2024.
This privacy policy describes how Cactus pet shop, trgovina za zivota Lorina Kastelic sp ("Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on https://www.cactuspetshop.com / (“Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THE PRIVACY POLICY
We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR DATA
To provide the Services, we collect and have collected personal information about you in the past 12 months from various sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights, the rights of our users, or others.
WHAT PERSONAL GIFTS DO WE COLLECT?
The types of personal information we collect about you depend on your interaction with our website and use of our services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
DATA WE COLLECT DIRECTLY FROM YOU
The information you provide to us directly through our services may include:
- Basic contact information, including your name, address, phone number, email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information, including username, password, security questions.
- Shopping information, including products you view, add to cart, or add to wishlist.
- Customer support information, including information you choose to include in your communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
DATA WE COLLECT WITH COOKIES
We also automatically collect certain information about your interaction with the Services (“Usage Data”).We may use cookies, web beacons and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information related to your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account details, credit or debit card details, billing address) to process your payment, to fulfill your orders and provide you with the products or services you have requested, so that we can perform our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using web tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
We will treat any information we obtain from third parties in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, please see the section below, Third Party Websites and Links.
HOW WE USE YOUR PERSONAL DATA
- Providing products and services. We use your personal information to provide you with services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional messages by email, text message or regular mail, and to display advertisements for products or services. This may include using your personal information to better personalize services and advertise on our website and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal information to provide you with customer support and improve our services. It is in our legitimate interests to be responsive to you, to provide you with an effective service and to maintain our business relationship with you.
COOKIES
Like many websites, we use cookies on our website. For specific information about the cookies we use to operate our Shopify store, please see https://www.shopify.com/legal/cookies.We use cookies to power and improve our website and our services (including to remember your actions and preferences), to perform analytics and to better understand how users interact with the services (in our legitimate interest in managing, improving and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better personalize services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionality, to not function properly or to no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertising to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties with your consent, for example, to ship products or through your use of social media widgets or login integrations.
- With our affiliated companies or otherwise within our business group, in our legitimate interests for successful business.
– In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes set out above in “How we collect and use your personal data” and “How we disclose personal data”:
Category:
- Identifiers, such as basic contact information and certain order and invoice information
- Commercial information, such as order information, shopping information, and customer support information
- Internet or other similar network activity, such as usage data
Recipient categories:
- Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
- Business and marketing partners
- Branches
We do not use or disclose sensitive personal information for the purpose of inferring your characteristics.
In the past 12 months, we have "sold" and "shared" (as those terms are defined in applicable law) personal information for advertising and marketing purposes as follows.
Category of personal data
- Identifiers, such as basic contact information and certain order and invoice information
- Commercial information, such as records of purchased products or services and shopping information
- Internet or other similar network activity, such as usage data
Recipient categories
- Business and marketing partners
USER-GENERATED CONTENT
The Services may allow you to post product reviews and other user-generated content. If you choose to submit User-Generated Content to any public area of the Services, that content will be public and accessible to everyone.
We do not control who will have access to the information you make available to others, and we cannot ensure that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose to or receive from third parties.
THIRD PARTY WEBSITES AND LINKS
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information you find on such websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of such third-party platforms without restriction on their use by us or a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.
INFORMATION ABOUT CHILDREN
The Services are not directed at children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below and request that we delete it.
As of the effective date of this Privacy Policy, we have no actual information that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under the age of 16.
SECURITY AND STORAGE OF YOUR DATA
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "complete security." Additionally, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may refuse your request as permitted by law.
- Right to access/knowledge. You may have the right to request access to the personal information we hold about you, including details regarding the ways in which we use and share your information.
- Right to erasure. You may have the right to request that we erase the personal data we hold about you.
- Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
- Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
- Right to Opt-Out of Sales or Sharing or Targeted Advertising. You may have the right to instruct us not to “sell” or “share” your personal information or to opt-out of processing your personal information for purposes that constitute “targeted advertising” as defined in applicable privacy law. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the website.
- The right to restrict and/or object to the use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the services or provide the goods that an average individual would reasonably expect.
– Restriction of processing: you may have the right to request that we suspend or restrict the processing of your personal data.
- Withdrawing consent: where we rely on consent to process your personal data, you may have the right to withdraw that consent.
– Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Manage your communication preferences: We may send you promotional emails, and you can opt out of receiving these messages at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights where stated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. You may, subject to applicable law, designate an authorized representative to make requests on your behalf to exercise your rights. Before we consider such a request from a representative, we will require that the representative provide evidence that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to help personalize the advertising you see on third-party websites.To restrict Shopify merchants that use these advertising services from using your personal information for such services, please visit https://privacy.shopify.com/en.
COMPLAINTS
If you have a complaint about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by lodging a complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store and process your personal information outside of the country in which you live, including the United States. Your personal information may also be shared with third-party service providers and partners in these countries.
If we transfer your personal data from Europe, we will rely on a recognised transfer mechanism, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the UK competent authority, as applicable, unless the transfer of data to a country for which it has been determined to provide an adequate level of protection.
CONTACT
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@cactuspetshop.com ali contact us by mail at Lipnik 55, Trebnje, 8210, Slovenia.